Returns and Refunds Policy
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
In case of dissatisfaction – returning your instrument includes the shipping and handeling fees back to israel are to be paid by the client.
The refund from Yishama on the instrument will be minus the shipping and packaging costs from Yishamas workshop in Israel to the clients location (roughly 250 euros).
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Arbel 14 Apartment 5 Karkur 3706410 Israel +972549176205 +972505647550
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
Damaged or used products
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: